My customers & the bags they choose are very important to me. If for some reason you are unhappy with your choice, please contact me immediately. I will gladly work with you to resolve any issues.
Refunds and exchanges of unused pieces are accepted within 7 days after receiving your item. I will accept a return of the item in its original condition (less shipping expenses). Refunds would be processed via PayPal as soon as I have received and inspected the returned item. Return fees are covered by the buyer.
Please message me PRIOR to returning an item for refund or exchange. It is your responsibility to make sure that you use the correct shipping procedures, I am not responsible for items that you shipped but are lost in transit. I highly suggest getting a tracking number/insurance cover while shipping back your item.